PRIVACY POLICY
This Privacy Policy sets out Peak Education (WA) Pty Ltd t/as Peak Education (ABN 65 630 536 015), its successors and assignees (referred to as we, us and our) commitment to protecting the privacy of your personal information that we collect through this website www.peak.edu.au (Site) or directly from you, being the person, organisation or entity that uses our Site (referred to as you or your).
Please read this Privacy Policy carefully. Please contact us if you have any questions – our contact details are at the end of this Privacy Policy.
You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and consented to it.
If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.
1. Collection of personal information
Personal information: The type of information we collect may include:
name;
name of legal guardian (if any);
images;
contact details including email address, address and telephone number;
academic and vocational transcripts and qualifications;
resumes;
payment information including bank account details and particulars of credit card;
date of birth;
demographic information such as postcode;
preferences and opinions;
and any other information requested on this Site or otherwise requested by us or provided by you.
Your use of our Site: As with most online businesses, we may log information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
Your opinion and feedback: We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you.
If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
2. Collection and use of personal information
We collect and use the information for purposes including:
to contact and communicate with you;
to process payments;
for internal record keeping;
for market research and business development including website development;
for marketing including direct marketing;
to run competitions or offer additional benefits to you;
to send you promotional information about third parties that we think may be of interest to you; and for data analytics purposes.
All bank account and credit card particulars will be encrypted and stored in our system for the purpose of processing payments through our third party provider IntegraPay, whose privacy policy can be accessed here [http://www.integrapay.com.au/privacy-policy/]. We adhere to PCI Security Standards Council standards when handling payment information. We have processes in place to ensure the security of your personal information, including encryption of data when it is transferred to our service providers and limitations on access to personal information within our organisation. We do not retain or store CVV numbers.
3. Disclosure of personal information to third parties
We may disclose personal information to:
credit reporting agencies and courts, tribunals and regulatory authorities where customers fail to pay for goods or services provided by us to them;
courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties, including agents or contractors, who assist us in providing information, products, services or direct marketing to you. These may include parties located, or that store data, outside of Australia; and
third parties to collect and process data including Google Analytics or other relevant business. These also may include parties located, or that store data, outside of Australia.
Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith.
4. How we treat personal information that is also sensitive information
Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. In referring to ‘sensitive information’ we mean information that relates to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices and criminal records, health information; or biometric information.
The type of sensitive information that we may collect includes:
particulars of racial or ethnic origin;
health information; and
other sensitive information you or your legal guardian (if any) supply and/or make available to us.
Sensitive information will be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected, including:
to provide services to you ;
to assess your suitability to receive services; and
to facilitate your receiving urgent medical attention, if required.
Sensitive information may also be used or disclosed if required or authorised by law.
5. Your rights and controlling your personal information
Choice and consent: Providing us with your personal information is optional to you. You can choose not to provide personal information. When you provide us with your personal information, you consent to the terms in this Privacy Policy, and to us disclosing or receiving your personal information for these purposes.
Your provision of third party information: If you provide us with third party personal information then you warrant to us that you have the third party’s consent to provide this.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at the email address listed in this Privacy Policy.
Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us by email setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database, or opt out of communications, please contact us using the details below.
6. Storage and Security
We are committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. For example, each quarter we delete unused financial data from our systems (i.e. accounts and credit card information that is no longer required to process recurring payments).
No information transmitted over the Internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
7. Cookies & Web Beacons
We may use cookies on this Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information. However, once you choose to furnish the Site with personally identifiable information, this information may be linked to the data stored in the cookie.
We may use web beacons on this Site from time to time. Web beacons or clear.gifs are small pieces of code placed on a web page to monitor the visitors’ behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.
8. Links to other websites
Our Site may contain links to other websites of interest. We do not have any control over those websites. We are not responsible for or liable for the protection and privacy of any information which you provide whilst visiting such websites, and such websites are not governed by this Privacy Policy.
9. Amendments
This Privacy Policy may be amended, including with changes, additions and deletions, from time to time in our sole discretion. Your continued use of our Site following any amendments indicates that you accept the amendments. You should check this Privacy Policy regularly, prior to providing personal information, to ensure you are aware of any changes, and only proceed to provide personal information if you accept the new Privacy Policy.
For any questions or notice, please contact our Privacy Officer at:
Peak Education (WA) Pty Ltd t/as Peak Education (ABN 65 630 536 015)
610 Murray Street, West Perth, WA 6005 | info@peak.edu.au
Last update: 18th November 2020
